Return Policy

Return & Exchange Policy

At DearLily, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Eligibility

• All items are eligible for return or exchange if they are unused, in their original condition, and in original packaging.

Timeframe

• Returns must be requested within 3 days of the purchase date.

• Exchanges must be requested within 7 days of the purchase date.

How to Request a Return or Exchange

• Please contact us through the Contact Us page or via our phone number.

• Include a photo of the item, your city, address, and order number with your request.

Defective or Incorrect Items

• If the item is defective, damaged, or not as described on our website, we will offer a full refund or replacement at no additional cost.

Change of Mind

• If the item has no defect and the return is due to a change of mind, a 30% restocking fee or a minimum deduction of 25 MAD (whichever is greater) will apply.

Important Notes

• We are not responsible for customer expectations that are not explicitly stated on the product page.